Teams are an enterprise feature enabled by Abundly staff on request. Contact support@abundly.ai if you’re interested.
When to use teams
Teams are optional and work best for workspaces that need:- Departmental boundaries: Different departments working with different agents
- Delegated administration: Let team leads manage their own agents without full admin access
- Capability controls: Restrict certain integrations to specific teams
- Cleaner organization: Keep the agent list manageable as you scale
How teams work
When teams are enabled, agents and users are organized into teams. Each user can belong to multiple teams with different roles in each.User roles
Workspace-level roles:| Role | Access |
|---|---|
| Admin | Full access to all teams, agents, and settings |
| Member | Access based on team memberships |
| Guest | Limited, invitation-only access |
| Role | Access |
|---|---|
| Admin | Manage team members, invite users, configure team settings |
| Member | Create and use agents within the team |
| Guest | View-only access to team agents |
Creating agents with teams
When you create a new agent, you’ll choose which team it belongs to. If you only have one option (a single team with global agents disabled), the agent is assigned automatically without showing a dropdown.
Managing teams
Workspace administrators can create, rename, and delete teams from the Members page. Team administrators can manage membership and settings for their teams.
Team capabilities
Each team can have its own capability settings that override the workspace defaults. This lets you:- Enable integrations for a specific team that are off by default
- Restrict certain capabilities to authorized teams only
- Set different defaults for different teams
Capabilities disabled at the workspace level can’t be enabled at the team level. Team settings can only be more restrictive than workspace settings, or enable capabilities that are set to “default off” at the workspace level.
Global agents
Agents that don’t belong to any team are called “global agents.” Your workspace can control who can create these:- Everyone: Any user can create global agents
- Admins only: Only workspace administrators
- Nobody: All agents must belong to a team
FAQ
Can a user be in multiple teams?
Can a user be in multiple teams?
Yes. Users can belong to any number of teams and have different roles in each—for example, an admin in one team and a member in another.
Can agents be in multiple teams?
Can agents be in multiple teams?
No. Each agent belongs to exactly one team (or no team, if global agents are allowed).
Does an agent have to be in a team?
Does an agent have to be in a team?
An agent that isn’t in a team is called a “global agent.” Whether global agents are allowed depends on how your workspace is configured:
- Global agents are allowed, and anyone can create them
- Global agents are allowed, but only workspace administrators can create them
- Global agents are not allowed—all agents must belong to a team
What happens when I delete a team?
What happens when I delete a team?
Agents in the team become global agents (if allowed) or need to be reassigned. Users aren’t removed from the workspace—just from that team.
How do I enable teams for my workspace?
How do I enable teams for my workspace?
Teams are typically enabled for larger workspaces that need team-level access controls. Contact support@abundly.ai to discuss whether teams are right for your workspace. Once enabled, you can start creating teams from the Members page.