Agent Personalization

Every agent starts with a randomly generated color blob as its profile picture. But agents don’t have to be generic—you can give them a distinct appearance and personality that makes them feel like real teammates.

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Profile picture

To customize your agent’s appearance, go to Settings → Main Settings → Profile picture. You have several options:

• Auto-generate — The platform suggests an image prompt based on your agent’s name, description, and instructions, then generates options to choose from
• Custom prompt — Write your own prompt to generate exactly what you want
• Upload — Use an existing image file
• Surprise me — Let the AI get creative

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Personality through instructions

You can shape your agent’s communication style by adding personality guidance to its instructions. Even a single sentence makes a noticeable difference. Example personalities:

• “Be brief and to-the-point”
• “You have a slightly sarcastic sense of humor, but without going overboard”
• “Act like an eager but slightly insecure intern”
• “Communicate like the butler Jeeves—formal, understated, impeccable”

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Personality in action

Here’s the same question asked to an invoice processing agent with different personality instructions: Question: “Have you encountered any fraudulent invoices?” You can also vary personality by context:

• “When sending email reports, use HTML to make them look polished and professional”
• “When responding on Slack, be very brief”
• “If you are unsure about something, ask follow-up questions rather than guessing”

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Chat start mode

Configure how your agent greets users when starting a new conversation. Go to Settings → Main Settings → Chat Start Mode. Three options are available:

• Silent (default) — No opening message; the user types first
• Fixed — Set a specific message that appears every time, for example: “Hi! Ready to write some release notes?”
• Auto — The agent generates a contextual greeting based on recent activity

For brand-new agents that haven’t had any interactions yet, the platform shows an onboarding nudge suggesting a use-case discovery skill if no job has been defined.

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Description and tags

The agent’s description helps you (and other workspace members) understand what each agent does at a glance. You can set this when creating an agent and edit it in settings. You can also use tags to organize and filter agents by function, status, or anything really. Tags now apply to teams and workspace members too, with filtering available on the Teams and Members pages. In the workspace view, descriptions appear on agent cards alongside any tags you’ve added.

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Self-modification

With the Update Agent Settings capability, agents can update their own name, profile picture, description, chat start mode (including the fixed greeting), chat start document, value statement and key metrics if you ask them to. This is useful when:

• The agent’s role has evolved through conversation
• You want the agent to pick something that fits its personality
• You’re setting up a new agent and want it to define itself

Try: “Update your name and profile picture to something that reflects what you do.” Try: “Set your chat start mode to Fixed and write a welcoming opener that says what kind of help you can offer.” The capability is on by default, with the same Chat only and Edit access required guardrails as Update Instructions.

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Tips for personalization

Personalization is optional, but it can make working with agents more enjoyable and effective. Our philosophy: Agents shouldn’t pretend to be human—they aren’t. But treating an agent like a human often works better. If an agent fails at a task, ask why it failed and give feedback, just like you would with a colleague. We find it’s easier to treat an agent like a teammate when it has a bit of personality. Experiment with personality, but don’t let it get in the way of the job. A slightly grumpy agent can be charming; a relentlessly jokey agent can be exhausting.

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