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Abundly agents communicate using different channels, depending on what is most convenient for users and the task at hand.

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Communication Channels

Chat

Feature-rich AI chat interface with voice input, image and document upload. Agents can also render interactive applications directly in chat.

Email

Agents can send and receive emails. Each agent has its own email address and account — no configuration needed.

SMS

Agents can send and receive text messages for quick notifications and alerts.

Voice Calls

Agents can make and receive phone calls with real-time voice conversation. Perfect for escalating urgent issues.

Slack

Agents can send and receive messages in Slack channels and direct messages.

Microsoft Teams

Integration with Teams for enterprise collaboration.

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Media Types

The platform can work with different types of media:
TypeCapabilities
TextRead, write, and analyze text content
ImagesView, generate, and analyze images
AudioTranscribe recordings, generate speech
DocumentsProcess PDFs, spreadsheets, and other files

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Example Use Cases

“If an urgent security issue is mentioned in Slack, notify me via SMS.”
“Every morning, summarize my unread emails and send me a digest via Slack.”
“Call me if a critical support ticket hasn’t been resolved within 2 hours.”
“Transcribe this recorded meeting file and post a summary on Slack.”
Agents automatically choose appropriate channels based on urgency and context, but you can configure preferences in their instructions.