Usage & Limits

Monitor your workspace from the Usage page in the left navigation. Three tabs give you different views:

• Credit usage — How credits are being consumed (billing and cost control)
• Agent usage — How agents are being used across channels and people (demand and reach)
• Member adoption — How actively your workspace members are using Abundly

Workspace admins can view workspace-wide data and manage all limits. Team admins see data scoped to teams they administer and can manage limits for those teams’ agents.

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Agent usage

The Agent usage tab on the workspace Usage page shows how your agents are being used across the workspace — which channels they’re active on, how many people they’re reaching, and how interaction volume is trending. Agents with default access set to Nothing (fully private) are excluded from this workspace-wide view so interaction analytics stay aligned with who can actually use those agents. To see usage for a single agent you can access, open that agent’s Activity page and use the Usage tab there.

• Total interactions — The number of user-initiated interactions (chat messages, trigger events) across all agents
• Active agents — How many agents had at least one interaction in the selected period
• Active channels — How many distinct communication channels (Slack, email, in-app chat, etc.) saw activity
• Users — How many workspace members interacted with your agents in the portal

Each metric includes a trend comparison against the prior period of equal length.

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Filtering

Use the scope panel to narrow results by specific agents or channels, and choose a time range (day, week, or month). When you filter by channel, only interactions from those channels are included in the counts and chart.

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Top agents and channels

Ranked lists show which agents are handling the most interactions and which channels are seeing the most activity. If your workspace uses Slack, a separate Slack channel breakdown shows per-channel volumes.

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Interactions per member

A table at the bottom lists workspace members and named Slack or Teams participants, with how many interactions each had in the selected period. The Users KPI counts only workspace members who interacted through the portal; external contacts (email senders, phone callers, Slack-only names) are not included in that count.

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Member adoption

The Member adoption tab shows how actively people in your workspace are using Abundly — useful for tracking rollout, identifying inactive seats, and spotting which teams have taken to the platform.

• Active members — How many workspace members were active (logged in or interacted with an agent) in the selected period
• Adoption rate — Active members as a share of total members
• Average sessions per member — Mean session count across active members
• New members — How many members joined the workspace in the period

A daily trend chart shows active members over time. A team filter and a paginated member table let you drill into individual people, with each row showing their last login and last activity.

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Credit usage

The Credit usage tab gives you full visibility into how credits are being consumed across your workspace:

• Current balance — Your remaining credits at a glance
• Average use per day — Based on your recent usage history
• Members — Total members and how many were active in the last 14 days (login or in-app activity)
• Agents — Total agents and how many consumed credits in the last 14 days
• Credit balance history — A graph showing how your balance has changed over time
• Top consumers — See which agents are using the most credits

You can also export usage data as a CSV file if you want to analyze spending in a spreadsheet or import it into other tools. The export flow lets you:

• Pick a date range and reporting interval (daily, weekly, or monthly)
• Filter by agent, or by team when teams are enabled in your workspace
• Choose aggregation mode (per time period + agent, by agent total, by team + period, or by time period total)
• Optionally include extra agent details (team, admin emails, enabled, value / impact, description, capabilities, tags, last activity, last updated) for per-agent aggregations

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Agent limits

The Agent limits tab on the Agent management page lets you set daily limits for your agents to prevent runaway credit usage. When an agent reaches its limit, it pauses automatically until the next day (UTC midnight).

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Default limit

Set a default daily limit that applies to all agents without a specific limit. This acts as a safety net across your workspace. Only workspace administrators can set or change the workspace default.

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Agent-specific limits

You can override the default limit for individual agents, for example to set a higher or lower limit. Setting the limit to 0 will effectively pause the agent. Workspace administrators can set limits for all agents. Team administrators can set limits for agents in their teams.

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When limits are reached

When an agent hits its daily limit:

• The agent stops immediately and shows an error message
• No additional credits are consumed
• All data and configurations remain intact
• The limit resets automatically at UTC midnight

You’ll see visual indicators in the UI:

• Yellow badge when an agent approaches its limit (80%+)
• Red badge when the limit is exceeded

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Team monthly limits

If your workspace uses teams, workspace administrators can cap how many credits each team consumes per month. When a team reaches its monthly limit, every agent that belongs to the team pauses until the limit is raised or the calendar month rolls over. Set monthly limits from the Settings tab on the Team management page. Each team card shows the current month’s usage, the configured limit (if any), and a progress bar. Team monthly limits are enforced in addition to per-agent daily limits — an agent is blocked if either its own daily limit or its team’s monthly limit is exceeded. Chat and banner messages adapt to the viewer’s role:

• Workspace admins see a message with a link to edit the limit
• Team admins are told to ask a workspace admin to raise the limit
• Members are directed to their team administrator

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Sidebar usage widget

When you open an agent, the left sidebar can show a compact daily usage widget with:

• Credits used today
• A progress bar when the agent has a daily limit
• A quick link to that agent’s Settings → Usage & Limits

This widget auto-refreshes as new usage is recorded, including after chat responses complete and when new activity log entries arrive. To show this widget, turn on Credit details in the agent’s Settings → Usage & Limits section.

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Resetting daily usage

You can manually reset an agent’s daily credit counter at any time. This is useful if an agent hit its limit due to a one-time spike and you want to resume normal operation without waiting for midnight UTC. To reset an agent’s usage:

1. Open the agent’s settings
2. Under Main Settings, find Usage & Limits
3. Click Reset Today

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What counts toward credits

Both LLM usage (tokens) and tool usage count toward credits:

• LLM tokens — Input, output, and reasoning tokens are converted to credits based on model-specific rates
• Tool usage — Tools like web search, document processing, and external APIs also consume credits

All agent activity counts toward the daily limit, regardless of how it’s triggered—chat conversations, scheduled jobs, webhooks, emails, or API calls.

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FAQ

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Learn more