Skip to main content
The Members page is where you manage who has access to your organization. Invite new team members, assign roles, and control who can do what.
Team members page showing a list of members with their emails and roles

​
Organization roles

Every user in your organization has one of three roles:
RoleDescription
AdminFull control—can manage members, billing, capabilities, and all agents
MemberStandard access—can create and use agents based on agent-level settings
GuestLimited access—can only access agents they’ve been explicitly invited to
For details on how roles affect agent access, see Access Control.

​
Inviting team members

Admins can invite new members by clicking Invite Team Member at the top of the page.
Invite Team Members modal showing email input, role selection, and optional group assignment
Enter one or more email addresses. You can use simple addresses (colleague@example.com) or include names (John Doe <john@example.com>). Separate multiple addresses with commas. Select the role for all invitees—Admin or Member. If your organization uses groups, you can also add invitees directly to specific groups. Invitations are sent immediately. Each recipient gets an email with a link to join your organization.

​
Managing members

Use the search box to find members by name or email. Filter by role using the dropdown to show only Admins, or Members. Admins can change a member’s role or remove them from the organization using the Actions menu on each row.
Every organization must have at least one Admin. You can’t demote or remove the last Admin—promote another member first.

​
Pending invitations

Below the members list, you’ll see any invitations that haven’t been accepted yet. Each shows the email address, assigned role, and invitation status.
Pending invitations section showing an unaccepted invitation with email, role, date, and status
For expired invitations, click Renew to send a fresh invitation email. Click Revoke to cancel an invitation entirely.

​
Support access

If you’ve granted Abundly support staff temporary access to help troubleshoot an issue, this section shows who has access and when it expires. You can revoke support access at any time.
Support Access section showing a support user with their role and access expiration date
Pending support requests also appear here—you can accept or decline them as needed.

​
Working with groups

For larger organizations, groups let you organize members by team or department. When groups are enabled, you’ll see a Groups tab next to the members list. Groups add a layer of organization:
  • Agents can belong to a group
  • Members must be in that group to access those agents
  • Group admins can manage members within their group
Groups are an enterprise feature. Contact support@abundly.ai to enable them.

​
FAQ

They immediately lose access to all agents and data. Their past conversations and actions remain in the logs for audit purposes. Removing someone from the organization doesn’t delete their Abundly account—they simply no longer have access to your organization.
No. Only Admins can invite new members, change roles, or remove people from the organization.
Members have default access to team agents (based on each agent’s team access settings). Guests have no default access—they can only see agents they’ve been explicitly invited to. Use Guest for external collaborators who should only access specific agents.

​
Learn more

Access Control

How roles and permissions work in detail

Groups

Organize members by team or department

Agent Management

Centralized control over agents and capabilities