How to enable
Enable the Send SMS capability for text messaging, or the Make Phone Call capability for voice calls.Capabilities
SMS
Send and receive text messages through your agent’s phone number.Phone calls
Make and receive phone calls with voice AI capabilities.Available actions
- Send SMS messages
- Receive and respond to incoming SMS
- Make outbound phone calls
- Receive incoming calls with AI voice responses
Example use cases
- “Send a text message reminder to all attendees”
- “When I receive an SMS, analyze it and respond appropriately”
- “Call this number and schedule an appointment”
You can configure a whitelist of allowed phone numbers and require approval before sending messages or making calls.