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Here are answers to typical issues you might encounter when using the Abundly platform. If your issue isn’t covered here, and you can’t an answer by searching this site, then please contact support@abundly.ai. We are happy to help!
The “Overloaded” error occurs when the LLM (such as Anthropic/Claude’s server) is experiencing high traffic.How to resolve:
  1. Wait 5-10 minutes and try again
  2. This is a temporary issue that usually resolves on its own
  3. If it persists after 15+ minutes, contact support@abundly.ai
You can also try switching to a different LLM temporarily. See Model Selection for details.
If an integration isn’t behaving as expected, check these common issues:
  1. Missing permissions — Ensure you’ve granted all required scopes/permissions during setup. Some integrations need specific OAuth scopes to access certain features.
  2. Not invited — For Slack, you need to /invite @YourAgent to each channel where you want it to work. The agent can only see channels it’s been invited to.
  3. Webhook not configured — For integrations that listen for events (like GitHub webhooks or Trello board events), ensure the webhook URL is set correctly in the external service.
  4. Token expired — Some OAuth tokens expire. Try disconnecting and reconnecting the integration.
  5. Rate limits — External services may throttle requests. If you’re making many API calls, the service might temporarily block requests.
Each integration page has a troubleshooting section with specific guidance. See Integrations Overview for the full list.
This typically happens when using an outdated verification code.How verification codes work:
  • When you request a new code, all previous codes immediately become invalid
  • Only the most recently sent code will work
  • Verification codes expire 30 minutes after being sent
How to resolve:
  1. Check your email for the most recently received code
  2. Look at timestamps to identify the latest one
  3. Use only the most recent code
  4. Don’t request additional codes while waiting—each new request invalidates previous codes

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